Last updated: August 4, 2026
This Shipping Policy explains how Pounce & Tale processes and delivers orders within the United States.
Where we ship
We currently ship to eligible addresses in the United States. We do not currently offer international shipping.
Processing and delivery estimates
Orders usually require 1 to 3 business days for processing before dispatch. After dispatch, standard delivery is estimated to take approximately 7 to 25 business days. Total estimated time from order placement to delivery is approximately 8 to 28 business days. Business days exclude weekends and public holidays.
These timeframes are estimates, not guarantees. Weather, carrier delays, customs or security reviews, supplier processing, high order volume, and other events outside our reasonable control may affect delivery.
Shipping rates
Standard tracked shipping costs $4.99 for orders below $70. Standard shipping is free for qualifying orders of $70 or more before taxes, discounts, or other charges, as shown at checkout.
We do not currently offer express shipping.
Tracking and split shipments
When tracking is available, we will send tracking information to the email address provided at checkout. Tracking may take several business days to update after dispatch.
Items in the same order may be fulfilled from different locations and arrive in separate packages. Pounce & Tale will not charge an additional shipping fee solely because an order is divided into multiple packages.
Delivery delays
If we learn that we cannot ship your order within the time stated at checkout or in this policy, we will provide a revised estimate and, when required by law, give you the option to accept the delay or cancel the affected order for a refund.
Address accuracy
Please review your shipping address before completing checkout. Contact us as soon as possible if an address needs correction. We cannot guarantee changes after an order has entered processing. If an order is returned or lost because the customer provided an incomplete or incorrect address, additional shipping charges may apply where permitted by law.
Lost, damaged, or incorrect deliveries
If tracking shows no meaningful movement for an extended period, or if your order arrives damaged, incomplete, or incorrect, contact us promptly through our Contact page. Include your order number and clear photographs when relevant. We will investigate and provide an appropriate remedy under our Return and Refund Policy and applicable law.
Questions
For shipping questions, contact us through our Contact page.